How Tuft Transformed Julian’s Salon—and Can Transform Yours Too.

August 21, 2023 5:17 pm

Running a busy dog grooming salon can be overwhelming, especially when you’re drowning in paperwork. Ever wondered how technology could transform your salon? Julian Sandy did just that with Tuft.

Julian Sandy, otherwise known as Jules, is the proud owner of the highly successful Woofterz Dog Grooming Salon in Llynfyllin. Despite the salon’s booming popularity, Jules found himself overwhelmed with paperwork.

To help change his evening routine of emails and paperwork, Jules turned to Tuft. Before making the switch, he relied on traditional pen-and-paper methods, often working late into the night to manage his calendar and sift through countless messages while waiting for client responses.


The Success Story of Julian Sandy.

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“It’s absolutely revolutionary, it saves so much time for us. Before Tuft, I was all on paper. I’d get home at 10 o’clock at night and have hundreds of WhatsApp messages to go through, waiting for people to get back to me. Tuft has given me my evenings back.

Julian wanted his salon to run better. His salon was so busy that it was booked weeks ahead. Keeping up with paperwork and client management was hard. He spent hours every night dealing with emails and calls, which was not practical.

After a lot of research, Julian found Tuft, a tool made just for pet salons. Tuft had many features that helped Julian handle his admin tasks more easily. Julian saw how useful Tuft could be and set it up so his customers could book appointments easily with the app.

Using Tuft changed Julian’s daily routine and how his clients booked appointments. The easy-to-use app made it simple for pet owners to book without long email exchanges or last-minute calls.

Tuft’s implementation allowed Julian to concentrate more on what he enjoys doing, which is offering his four-legged clientele the best grooming services possible. By reducing the administrative requirements, Julian was free to focus his energies on growing his company and fostering relationships with clients.

Woofterz Dog Grooming continues to prosper as a result of Tufts’ integration. Julian’s choice to adopt this ground-breaking solution not only increased the effectiveness of his salon but also saved him hours of work a night. He liked it so much that he became a Tuft ambassador. Julian uses his success as an example for other salon owners, demonstrating the transformative power of utilising technology to improve business processes.


The Challenge of Reducing Out of Salon Hours Administration.

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“We absolutely love Tuft and use it here in the salon.”

The Tuft App helps pet owners through the entire booking process. They can choose the service their dog needs, pick a time that works best for them, and request a booking with the salon.

Julian saved many hours each night by switching to a calendar-based booking system and a customer-friendly app designed for mobile devices. Which you just can’t do with the traditional paper and pen method.

According to Julian, “It’s truly remarkable because clients can easily register, book appointments online, view my calendar to find available slots, and I have the flexibility to accept or reject bookings. Additionally, I can add multiple groomers, accept deposits, and overall, it’s just a revolutionary tool.”


Why Julian Chose Tuft.

Julian discovered Tuft when looking into pet booking systems, and Tuft immediately struck his eye. Tuft stood out from the competition as the first pet booking system in the UK to have a customer-facing booking app. To cut down on his administrative time, Julian had a specific objective in mind, and Tuft was the ideal option.

Julian chose Tuft because it lets pet owners book their own appointments whenever they want. This easy-to-use feature was why Julian decided to use Tuft. With Tuft, he could give his clients the freedom to pick the best time for their pet grooming needs, eliminating the need for back-and-forth messages and saving valuable time on admin tasks.

By using Tuft, Julian discovered a comprehensive booking system that not only made his administrative work simpler but also improved the overall client experience by making scheduling easier and more convenient.


How Tuft Helped Julian.

Tuft understood Julian’s needs and offered a solution to save time and make the customer experience better. The app lets clients book appointments easily, fitting in with how people like to shop today.

Tuft also gave Julian one-on-one training and customer support six days a week. This made sure he got the help he needed to use the system fully and improve his salon.

Tuft introduced:

  1. A Simpler Booking Process: Julian used the Tuft app to make booking easier. Instead of sending lots of emails back and forth, Julian set up automated booking requests. This let his customers see the next open time for their service and book it themselves, making things simpler for everyone.
  2. Automatic Reminders: Tuft sends automatic reminders to clients via in-app notifications, SMS, or emails. This helps reduce no-shows by keeping clients informed and on track.
  3. Deposits: Tuft gave groomers the freedom to decide how much money to charge clients as a deposit. On a per-user basis, Julian may easily enable or stop customer based deposits. Deposits were introduced to the salon, which deterred no-shows, especially for new clients.

The Impact of Deposits.

“Deposits really help! I very rarely get no-shows. It’s not a massive problem as it used to be.”

A big change for Julian was using deposits with Tuft. Before Tuft, handling no-shows and late cancellations was tough and hurt his salon’s efficiency.

With Tuft’s deposit feature, Julian was able to require a small deposit from clients when they booked their appointments. This simple change had a significant impact: it greatly reduced the number of no-shows and cancellations, especially from new clients. The ability to set and adjust deposit amounts gave Julian better control over his booking schedule and financial planning.

The deposit system not only helped secure appointments but also encouraged commitment from clients, leading to more reliable scheduling and a smoother-running salon. Julian found that this small adjustment made a huge difference in his daily operations, allowing him to focus more on providing exceptional grooming services and growing his business.


The Results.

Julian has noticed amazing changes since he started using Tuft at his salon. He’s now doing better than ever. Tuft takes care of a lot of the admin work, saving Julian a lot of time each week. The system handles bookings on its own, so Julian doesn’t have to spend as much time on manual tasks, making everything run more smoothly.

The addition of client-led bookings has “changed the game” for Julian. His clients can schedule their own visits with the Tuft App, giving them flexibility and convenience, while the salon keeps control. This change has not only given his clients greater control over the booking process, but it has also decreased the amount of back-and-forth contact. With more free time, Julian can concentrate on delivering top-notch grooming services, growing his clientele, and fostering client connections.


Watch Julian’s Video Testimonial.

Ready to Transform Your Salon?

If you’re tired of drowning in paperwork and want to focus more on what you love—grooming pets and delighting your clients—Tuft is here to help. Experience the same game-changing benefits Julian did and reclaim your evenings!

Tuft Can Make Running Your Salon Easier:
✅ No Hidden Costs
✅ No Contracts
✅ Unlimited Notifications
✅ It’s FREE

Ready to see how Tuft can transform your salon? If you’re overwhelmed by paperwork and want to focus on what you love, give Tuft a try.




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