Service Status History

All Systems Operational.

Operational

Description:

All systems are currently healthy and operational.

Start Time:

29th May, 2023 12:47 pm

Resolution Time:

29th May, 2023 12:49 pm

Full System Outage for Major Update

Resolved

Description:

Full System Outage for Major Update 29-30th May 2023: Both the Tuft Dashboard and Tuft App are offline for a major update to our payment system. During this time no appointments will be processed for either Pet Groomers or your clients using the app.

Start Time:

29th May, 2023 5:26 am

Resolution Time:

29th May, 2023 12:48 pm

All Systems Operational

Operational

Description:

All systems are currently healthy and operational.

Start Time:

13th Mar, 2023 12:00 pm

Resolution Time:

13th Mar, 2023 12:00 pm

Client App Booking Requests Issue

Resolved

Description:

An earlier issue with the client app whereby users were being met with a generic error when attempting to request appointments has now been resolved. All systems are operational.

Start Time:

13th Mar, 2023 10:54 am

Resolution Time:

13th Mar, 2023 11:57 am

App Login Issues

Resolved

Description:

We have fixed an issue were users were not receiving their one time passcode to sign into the app.

Start Time:

14th Dec, 2022 5:22 pm

Resolution Time:

16th Dec, 2022 4:30 pm

Pet Profile Creation Issue

Resolved

Description:

The issue has now been resolved. App users are able to add pet profiles as usual.

Start Time:

7th Dec, 2022 4:23 pm

Resolution Time:

8th Dec, 2022 11:15 am

Pricing and Service Names Issue

Resolved

Description:

An issue affecting service prices and names on both the app and dashboard was detected today at 12:01. this issue has now been resolved and the system is operating as usual.

Start Time:

26th Oct, 2022 12:01 pm

Resolution Time:

26th Oct, 2022 2:05 pm

Dashboard Login Issues

Resolved

Description:

This issue has now been resolved. All affected groomers are now able to access their accounts again. If you’re experiencing any issues at all please do reach out to us at [email protected] or via our WhatsApp support channel.

Thanks for your patience!

Start Time:

20th Mar, 2022 5:51 pm

Resolution Time:

20th Mar, 2022 6:32 pm

Potential Issues with the App

Resolved

Description:

We have identified a solution to the app freezing. If this is happening to you please uninstall and then reinstall the latest version. This will resolve the issue. If the issue persists, please reach out to us at [email protected]

Start Time:

22nd Feb, 2022 12:38 pm

Resolution Time:

23rd Feb, 2022 10:32 am