Service Status History

Full System Outage for Major Update 29-30th May 2023: Both the Tuft Dashboard and Tuft App are offline for a major update to our payment system. During this time no appointments will be processed for either Pet Groomers or your clients using the app.

An earlier issue with the client app whereby users were being met with a generic error when attempting to request appointments has now been resolved. All systems are operational.

We have fixed an issue were users were not receiving their one time passcode to sign into the app.

The issue has now been resolved. App users are able to add pet profiles as usual.

An issue affecting service prices and names on both the app and dashboard was detected today at 12:01. this issue has now been resolved and the system is operating as usual.

This issue has now been resolved. All affected groomers are now able to access their accounts again. If you’re experiencing any issues at all please do reach out to us at [email protected] or via our WhatsApp support channel.

Thanks for your patience!

We have identified a solution to the app freezing. If this is happening to you please uninstall and then reinstall the latest version. This will resolve the issue. If the issue persists, please reach out to us at [email protected]