We're all ears

Help Centre

Before you get in touch, have you tried our Help Centre? We may have already answered your question there.

Ask the Pack

If you're a Tuft groomer you'll have access to our dedicated WhatsApp support group (you can find the details for this in your welcome pack).

Reach us on Instagram

We’re a social bunch and you’ll often find us over on our Instagram page. Reach out to us

Service Status

04.12.21 at 18:19pm GMT.

Payment errors: Clients who have signed in on the app with a mobile number may face trouble with completing their booking and may result in the app crashing. This will also show on the dashboard as “Deposit Paid”, however, the status of the appointment will remain as “Pending Payment”. The clients payment hasn’t actually been processed. We are aware of this issue and are actively trying to resolve this.

We are always open to hearing your comments and feedback. Whether you have a suggestion to improve the app, or need some help with the app our friendly team is here to support you.

Our office hours are:

Monday – Friday 10:30am-7pm
Bank holidays may vary

We aim to respond to all messages within 2 working days.