We're all ears

Help Centre

Before you get in touch, have you tried our Help Centre? We may have already answered your question there.

Ask the Pack

If you're a Tuft groomer you'll have access to our dedicated WhatsApp support group (you can find the details for this in your welcome pack).

Reach us on Instagram

We’re a social bunch and you’ll often find us over on our Instagram page. Reach out to us

Having trouble signing up for an Essential account?

We are aware of a problem with the “Salon not found” issue currently on the Essential sign up form. This is likely happening because you have had an account with us before and previously cancelled your account. We are working on a fix for this.

Please fill out the contact form and we will notify you when we have solved this issue and you can sign up again.

Last updated: 15/12/23 at 11:48am GMT

We are always open to hearing your comments and feedback. Whether you have a suggestion to improve the app, or need some help with the app our friendly team is here to support you.

Our office hours are:

Monday – Friday 10:30am-7pm
Bank holidays may vary

We aim to respond to all messages within 2 working days.