How Betty’s Bubble Room Swapped Paper Chaos for a Calm, Convenient Grooming Routine

January 15, 2026 11:31 am

When Gill first opened Betty’s Bubble Room in Rugby, she built her days around the thing she loved most, caring for dogs. After a lifetime surrounded by animals, from family dogs to horses, becoming a groomer felt like the natural next step.

What she didn’t expect was how quickly her little bubble room would fill up.

As word spread and bookings grew, the paper diary that once felt simple quickly became overwhelming. Calling every client, texting every reminder, trying to keep track of shifting appointments — it became a juggling act waiting for something to go wrong.

“You get to a stage where you can’t ring everybody for an appointment, you can’t text everybody… you’re open to a mistake waiting to happen.”

That’s when Gill knew she needed something to keep her day running smoothly, something that worked the way she worked.

And that’s where Tuft came in.

A Groomer’s Life, Rebalanced

Ask Gill what she loves about her job, and the answer comes without hesitation.

Every dog.
Every personality.
Every tail wag.

“We all think it’s only our own dogs that are lovely, but actually everybody’s dogs are lovely — and that’s the really nice thing about dog grooming. But it is hard work.”

Tuft didn’t replace the parts she loves.
It simply lightened the load around them.

With a calendar that’s bold, visual, and easy to understand at a glance, Gill can see her whole day laid out clearly. If something looks out of place, she spots it instantly, no more flipping pages or cross-checking notes.

“It’s really easy to use visually. I can see things out of place quite quickly. It’s very bold, it’s very visual. You can look at it and think, ‘I understand where that’s going to go.’ It’s just very easy to use.”

Helping Clients Feel Looked-After

Like many groomers, Gill’s client base is wonderfully mixed but mostly made up of owners who aren’t particularly into apps or digital tools.

And that’s why Tuft’s built-in reminders have become one of her favourite features.

“Most of my clients are over 50. They’re not necessarily into apps, but they love the appointment reminder.”

Clients automatically receive a gentle text message 48 hours before their appointment and again 24 hours before. It’s simple, dependable, and saves Gill hours of admin every month.

“I get a lot of comments about how helpful it is. The message system for the reminders is really good.”

“If Someone Asked Me About a System… I’d Tell Them Tuft Works.”

When other groomers ask Gill which system she uses, the answer comes naturally.

“If somebody said to me, ‘I’m looking at a system,’ I’d say: I use Tuft, and it really works for me.”

For Betty’s Bubble Room, Tuft has become the calm behind the scenes, the thing that keeps days organised, appointments clear, and clients happy.

A tidy calendar.
Helpful reminders.
Less admin.
More time for the dogs she adores.

And that’s exactly what grooming should feel like.