How Tuft Helped One of the UK’s Top Groomers Cut Admin Time in Half
February 21, 2025 1:36 pm
Meet Kelly Davis – A Groomer with 1,500+ Clients and Too Much Admin
Running a busy grooming salon isn’t just about making dogs look and feel their best—it’s also about keeping up with bookings, reschedules, emails, and endless phone calls. For Kelly Davis, owner of KD Grooming Studio and one of the most well-known groomers in the UK, managing over 1,500 dogs was becoming overwhelming.
Evenings were spent glued to the computer, catching up on admin, and handling client messages. With multiple groomers in her salon and so many appointments to organise, the workload felt never-ending.
Phone calls were a huge drain—clients wanted to chat, reschedule, and discuss every little detail of their day. If you’re speaking to 8+ clients a day, and each call lasts 10 minutes, that’s over an hour lost daily—time that could have been spent grooming!
She knew there had to be a better way.
Then She Found Tuft… and Everything Changed!
When Kelly switched to Tuft’s easy-to-use booking system, she immediately felt the difference. The Tuft app put control back into the hands of her clients, letting them book, reschedule, and manage their own appointments—without needing to call or email.
“I genuinely feel it’s reduced my workload by way under half. It’s just so much easier!”
With Tuft handling the admin, Kelly and her team could focus on what they do best—grooming dogs instead of managing phone calls and emails.
One of the biggest surprises? Clients loved the convenience. In fact, some even booked with her just because she had an app!
“The only reason I’ve booked with you is because I could book through an app!”
Kelly was shocked. Not because of Tuft’s features—she already knew how powerful they were—but because clients actively preferred online booking over speaking to someone.
“Not because I’m a good groomer then?” she joked.
“Nah. I just can’t be bothered to speak to people.”
And honestly? That was music to her ears. Less phone time, more grooming time—a win-win.
Customer Support That Feels Like Family
But it wasn’t just the software that made a difference—it was the team behind Tuft. Kelly quickly found out that whenever she needed help, the Tuft support team was there instantly.
Any little issue? Fixed.
Need advice? Always a message away.
Feedback? Actually listened to.
“The customer care with Tuft is insane. These guys are like an extended family for us.”
As groomers, tech isn’t always our strong suit—but with Tuft, Kelly always felt supported and valued. Unlike some big companies where you’re just a number, Tuft genuinely cares about the success of the businesses they work with.
“It’s really important to work with people who actually give a damn about my business. These guys do, 100%.”
The Results – More Time, Less Stress, Happier Clients
With Tuft, Kelly’s salon now runs smoother than ever:
✅ Admin time cut in half—no more late-night email sessions
✅ Reschedules? No problem! Clients handle it themselves
✅ Phone calls massively reduced—more time to focus on grooming
✅ More bookings, happier clients—because people love the convenience
It’s not just an app—it’s a game-changer.
And the best part? Tuft is designed for groomers like YOU—whether you’re a solo groomer or managing a big salon.
Want to See the Difference for Yourself?
Try Tuft today and take control of your bookings, payments, and client communication—without the admin stress!
Sign up now & see why groomers love Tuft!