Why am I not receiving emails from Tuft?
Last updated: June 9, 2025
If you’re not getting emails from Tuft (like booking notifications, password resets, or client messages), there are a few common reasons, and easy steps you can take to resolve it.
1. Check Your Spam/Junk Folder
Sometimes, emails can be filtered by mistake. Please check your spam or junk folder to see if our messages have ended up there.
2. Suppression List
If your mailbox was full or an email bounced for any reason, your address may have been added to our email provider’s suppression list. This also happens if you or your mail provider accidentally marks our emails as spam.
If this happens, Tuft won’t be able to send you any more emails until your address is removed from the suppression list.
3. Whitelisting Tuft
To avoid future issues, we recommend whitelisting our email address ([email protected]) with your mail provider. This tells your email system to always allow messages from Tuft. Below you’ll find guides on how to whitelist with the most common email providers:
- Gmail
- Outlook.com / Hotmail / MSN / Live
- Yahoo Mail
- AOL Mail
- Zoho Mail
- Proton Mail
- IONOS Webmail
- BT / BT Internet
Other providers not on this list can be found at the Whitelist Guide.
4. Try a Different Email Address
If you’d like, we can update your account to use a different email address. This can be a quick way to get back up and running while we sort out any delivery issues.
5. Still Not Receiving Emails?
If you’ve checked your spam folder, and whitelisted us but still aren’t receiving emails, reach out to us on WhatsApp support. We can check whether your email address is on the suppression list and request a removal, or update your email address for you.