Why am I not receiving emails from Tuft?

If you’re not receiving important emails from Tuft (like booking confirmations, reminders, or password reset emails), there are a few common causes and simple solutions you can try.

1. Check Your Spam or Junk Folder

Sometimes, our emails can be mistakenly filtered by your email provider. Please check your spam or junk folder and mark any messages from Tuft as “Not Spam” to ensure future emails arrive in your inbox.

2. Suppression List

If your mailbox was full or an email bounced for any reason, your address may have been added to our email provider’s suppression list. This also happens if you or your mail provider accidentally marks our emails as spam.

3. Whitelisting Tuft

To help prevent emails from being filtered, you can “whitelist” our email address ([email protected]) in your email account. This tells your provider that you want to receive all future messages from us. Below you’ll find guides on how to whitelist with the most common email providers:

• Gmail
• Outlook.com / Hotmail / MSN / Live
• Yahoo Mail
• AOL Mail
• Zoho Mail
• Proton Mail
• IONOS Webmail
• BT / BT Internet

Other providers not on this list can be found at the Whitelist Guide.

4. Still Not Receiving Emails?

If you’ve tried the steps above and are still not receiving emails, please reach out to our team for further help. You can use our contact form and we’ll be happy to investigate:

Contact us: tuftapp.com/contact

When you get in touch, please include your full name, the email address you use with Tuft, and which emails you expected but didn’t receive. This will help us resolve the issue more quickly.