Standard Release Forms

Last updated: March 1, 2024

As a default part of Tufts salon management system, customers are asked to accept your terms and conditions before they are able to book an appointment with you.

The below is our standard release form that – if you choose not to write your own – will show as part of the Terms & Conditions.

Feel free to edit this as you see fit and make it work for your own salon!

Terms & Conditions of booking – Release forms

The following Terms & Conditions covers services by the groomer and/or salon. By ticking the consent box on the checkout page, you are agreeing that you have read and accepted these terms and conditions, and hereby release the salon from any responsibility of the below-mentioned process and all medical problems that may be uncovered and or occur during the services.

Should my pet require veterinary care after or during the service, I hereby agree for the salon to seek veterinary services and  to pay all  fees if required.

Pet Safety

Due to the intimate nature of the grooming process, or a pets tolerance lever for stress, strangers or handling, some pets can become anxious or reactive during the grooming process.

If we determine that continuing the grooming service would present a threat to your dog’s emotional or physical health, and/or the safety of the groomer completing the service, we will discontinue today’s service and contact you immediately. In the event this happens, I understand I will be responsible for any services rendered.

We will take every precaution necessary to complete the grooming service safely and humanely, using appropriate industry safety equipment including; grooming loops, muzzles and restraints. I grant permission to the selected salon/groomer to utilise the correct restraints for the health and safety of my pet and grooming service provider.

Clip off

Matted coats can cause a variety of skin and health problems and does not allow the air to circulate to the skin, which can lead to hot spots, bacterial and fungal infections. Fleas, ticks, maggots and other parasites may be lurking in the coat causing further skin problems.

Matted fur also pulls and binds, causing pain to your pet when they move or lay on the mats. The skin underneath may be raw and inflamed. Matted coats will not dry properly which can also lead to skin infections. 

If your pets coat is matted, your pet’s coat may need to be clipped extremely short and may show signs of skin irritation and sores. Dogs that have not been groomed regularly may become stressed and find the grooming session painful.

It is our goal to make your pet’s grooming experience as stress free as possible. Sometimes, due to the condition of the coat, we may determine that the only humane thing to do is a shave down. This is a short clip, removing all the matting. It is unfeasible to de-mat/brush out the coat as this would cause excessive pain and suffering.

There is a strong chance that your pet’s skin will become more irritated during the clipping process. We recommend using a medicated shampoo to help soothe any irritation that may occur. Due to the mats being tight against the skin, the only way of removing them is to use a short blade to clip between the skin and mats he/she may be nicked/cut because we must work so closely to the skin. We are very careful, but the possibility of injury is there, and you need to be aware of this.

Cage drying

Some of the listed salons may use cage drying as a method for some dogs. If the groomer/salon recommends your dog to be cage dried, I understand that the groomer will use the following safe practices when the dryer is in use:

  • Dryers will have working temperature gauges and timers
  • Only equipment manufactured for cage drying will be used
  • Manufacturer instructions will be followed
  • Pets drying in this way will be properly monitored
  • We will contact you before using this method if it is deemed necessary for your pet

Senior pets

Occasionally, grooming can expose a hidden medical problem or aggravate a current one. Please make sure you have filled out your pets profile as fully as possible so the service provider is fully aware of any known medical issues before starting the service.

I understand that in the best interests of my pet, the salon/groomer may request immediate veterinary treatments. I am aware that this will be at my expense if emergency services are required.

I understand that senior pets have a greater chance of injury during grooming. I will not hold my selected salon/groomer responsible for an accident or injury to my pet.

Creative grooming

If you have chosen a creative/exotic groom as a grooming preference in your pets profile, you need to be aware of and accept the following. 

  • End results may be different than expected as dye products will react differently on different coat types, this could affect the vibrancy and shade of the colours.
  • Colours may fade over time, and can only be permanently removed by cutting the fur. By agreeing to the terms and conditions, I understand the permanency of the dyes used.
  • Only pet safe products should be used at the salon, but I am aware that my pet may have a reaction to the product – even if a patch test is carried out first. If you are concerned about the products used, it is advised you contact the groomer directly before booking to understand which brands they use.
  • Colour transfer may occur on surfaces, including, but not limited to; clothing and furniture. The salon will not be held responsible for colour transference, nor held liable for the cost of removing colour transfer from surfaces.