Returns & Refunds

Last updated: October 18, 2023

If you’re unsatisfied with an order, you may be able to return or exchange your order depending on the shop’s policies. To request a return, return label, or exchange, contact the Salon.

Salons aren’t required to accept a return or exchange unless stated in their shop policies. If the seller is willing to accept this return, be sure to settle on these details in a message before returning the item:

  • Where you should send it
  • The time frame in which they wish to receive it
  • Who will be responsible for the cost of return postage, if not written in the Salons Shop policies

What are shop policies?

Each Salon on Tuft is responsible for their own policies regarding refunds, exchanges, and returns. Policies vary from Salon to Salon.

Before purchasing, review the shop’s Returns & exchanges policy.

Specific questions about a Salon’s policies are best answered by the seller. Contact the Salon with any questions about their policies.

What should I do if the seller doesn’t accept returns?

If the seller doesn’t accept returns, you may be able to file a dispute with Tuft. However this doesn’t guarantee a refund or return. If you wish to dispute a return or a refund, please contact us on [email protected]