Groomer-led Loyalty Programmes

Last updated: July 10, 2026

Groomer-Led Loyalty Voucher Terms and Conditions

These terms apply to any Tuft voucher, reward, credit, discount, or promotional offer issued as part of Tuft’s Groomer-Led Loyalty campaign.

By using a voucher, you agree to these terms.

  1. About the voucher

The voucher is a promotional reward funded by Tuft.

The voucher is designed to help selected groomers invite existing clients to book through Tuft.

The voucher is not funded by the groomer unless expressly stated otherwise.

Where a voucher is validly redeemed, the groomer will receive the full value of the eligible booking, subject to Tuft’s usual booking, payment, cancellation, and payout processes.

  1. Who can use the voucher

The voucher is only valid for the client or owner who has been invited to use it as part of the campaign.

The voucher can only be used once per owner, unless Tuft expressly states otherwise.

Tuft may limit voucher use by owner account, phone number, email address, payment method, pet, household, device, booking history, or any other identifier Tuft reasonably uses to prevent duplicate use or misuse.

The voucher is intended for clients who have not previously booked the selected groomer through Tuft.

Tuft may refuse, cancel, or remove a voucher where we believe the owner is not eligible, has already used a voucher, has created duplicate accounts, or is attempting to bypass the campaign rules.

  1. Selected groomer only

The voucher is valid only with the selected groomer linked to the campaign.

The voucher cannot be used with any other groomer, business, marketplace listing, or service provider unless Tuft expressly allows this.

If an owner books with a different groomer, the voucher will not apply.

  1. Eligible bookings

The voucher can only be redeemed against the specific eligible booking it is associated with.

The voucher cannot be transferred to another booking unless the original eligible booking is rescheduled with the same groomer and Tuft allows the voucher to carry over.

The voucher may be subject to a minimum booking value.

The voucher may only apply to selected services, dates, locations, or booking types.

The voucher does not apply to deposits unless Tuft expressly states otherwise.

The voucher does not apply to tips, add-ons, platform fees, transaction fees, cancellation fees, no-show fees, or any other charges unless Tuft expressly states otherwise.

The voucher has no value unless an eligible booking is made and completed in accordance with these terms.

  1. Payment requirements

The voucher is only valid where an approved on-platform or “on-rail” payment method is used.

The voucher cannot be used where payment is made by cash, direct bank transfer, external card machine, external payment link, or any other payment method outside Tuft, unless Tuft expressly agrees.

If the booking or balance is paid off-platform, Tuft may cancel, withdraw, or refuse the voucher.

Tuft may require the booking, payment, balance payment, or final settlement to be completed through Tuft for the voucher to remain valid.

  1. Expiry date

Each voucher will have an expiry date.

The voucher must be used before the expiry date stated in the campaign, message, link, code, or account.

Expired vouchers cannot be redeemed, extended, exchanged, refunded, or replaced unless Tuft agrees.

Tuft may set different expiry dates for different campaigns, groomers, owners, or voucher types.

  1. No cash alternative

The voucher has no cash value.

The voucher cannot be exchanged for cash, withdrawn, sold, transferred, refunded, or converted into account credit unless Tuft expressly allows this.

If the voucher value is greater than the eligible amount payable, no cash or credit will be given for the difference.

  1. No stacking with other offers

The voucher cannot be combined with any other voucher, discount, promotion, referral reward, credit, offer, or campaign unless Tuft expressly allows this.

If more than one offer could apply to a booking, Tuft may decide which offer is applied.

  1. Cancellations, refunds, and reschedules

If an eligible booking is rescheduled with the same groomer, Tuft may allow the voucher to carry over to the rescheduled booking.

If an eligible booking is cancelled, the voucher may be cancelled, reinstated, or treated as used depending on the circumstances of the cancellation.

If an owner cancels late, does not attend, or breaches the groomer’s cancellation policy, Tuft may treat the voucher as used.

If a groomer cancels the booking, Tuft may choose to reinstate, replace, or cancel the voucher.

If a booking is refunded, partially refunded, disputed, charged back, or reversed, Tuft may cancel the voucher or adjust any related reward, credit, or payment.

Tuft’s decision on cancellation, refund, reschedule, or reinstatement will be final.

  1. Misuse and fraud prevention

Tuft may refuse, cancel, withdraw, or recover the value of a voucher if we believe there has been misuse, abuse, fraud, gaming, or behaviour that is inconsistent with the purpose of the campaign.

Examples of misuse include, but are not limited to:

  • Creating multiple accounts to redeem more than one voucher.
  • Using multiple email addresses, phone numbers, devices, payment methods, or pet profiles to bypass voucher limits.
  • Sharing a private voucher publicly without permission.
  • Using a voucher for a client who was not invited through the campaign.
  • Using a voucher for a client who already books that groomer through Tuft, where the campaign is intended for offline clients.
  • Using a voucher with a different groomer.
  • Attempting to redeem a voucher against a cash or off-platform payment.
  • Cancelling and rebooking to reuse or extend a voucher.
  • Using the voucher in a way that creates an artificial, false, or non-genuine booking.
  • Any activity designed to unfairly obtain, duplicate, transfer, sell, or increase the value of a voucher.

Where misuse is suspected, Tuft may cancel the voucher, cancel the booking, suspend the campaign, restrict the account, withhold promotional benefits, or take any other action we consider reasonable.

  1. Campaign limits

Tuft may limit the number of vouchers available.

Tuft may limit the number of vouchers per groomer, owner, campaign, household, pet, or booking.

Once a campaign limit has been reached, no further vouchers will be issued or redeemed, even if the campaign was previously advertised.

Voucher availability is not guaranteed.

  1. Changes to the campaign

Tuft may amend, pause, limit, suspend, withdraw, or cancel the campaign at any time where necessary.

This includes where Tuft believes there has been misuse, technical error, payment issue, operational issue, legal concern, commercial risk, or any other reason that affects the fair or proper running of the campaign.

Tuft may also amend these terms from time to time.

Where possible, Tuft will aim to honour valid vouchers already redeemed against eligible bookings, but this is not guaranteed where there has been misuse, error, ineligibility, or breach of these terms.

  1. Errors and technical issues

Tuft is not responsible for vouchers that cannot be redeemed due to incorrect details, expired links, technical issues, account problems, app issues, payment failures, unsupported payment methods, or failure to meet eligibility criteria.

If a voucher is issued, displayed, or applied in error, Tuft may remove or cancel it.

Tuft may correct pricing, voucher, booking, or payment errors at any time.

  1. Groomer participation

Only selected groomers may participate in the campaign.

Participation in the campaign is at Tuft’s discretion.

Tuft may remove a groomer from the campaign if we believe the campaign is being misused, misunderstood, publicly shared beyond its intended audience, or used in a way that does not support the purpose of the campaign.

Groomers must not represent the voucher as their own discount if it is funded by Tuft.

Groomers must not promise voucher availability, extension, transfer, or eligibility unless confirmed by Tuft.

  1. Data and communications

Tuft may use booking, account, campaign, payment, and redemption data to manage the campaign, prevent misuse, measure performance, and improve Tuft’s services.

Where a groomer shares a voucher with a client directly, the groomer is responsible for ensuring they are allowed to contact that client.

If Tuft sends any campaign communication directly, this will be handled in accordance with Tuft’s Privacy Policy and communication preferences.

  1. Final decision

Tuft’s decision on voucher eligibility, redemption, misuse, cancellation, reinstatement, campaign limits, and any other campaign matter is final.

These terms apply alongside Tuft’s usual Terms and Conditions, Privacy Policy, booking rules, payment rules, and any groomer-specific cancellation policies.

If there is any conflict between these voucher terms and any campaign message, these voucher terms will apply unless Tuft expressly states otherwise.