What happens if a customer cancels or reschedules their bookings after making a deposit payment using Ryft Pay?
Last updated: February 18, 2026
If a customer cancels with less than 48 hours notice, you, the groomer keep the deposits automatically. If a customer cancels with MORE than 48 hours notice, the deposit is refunded to the customer automatically.
If the customer reschedules their booking, the deposit rolls over to the new booking.