How to Issue a Refund in Tuft via SumUp?

Issuing a refund in Tuft via SumUp is a simple and straightforward process. Follow the steps below to ensure a smooth refund transaction for your clients.

Steps to Issue a Refund:

1. Open the booking associated with the payment.
2. Navigate to the Finance section.
3. Click on the Issue Refund button.
4. You can issue either a full refund or a partial refund by entering the desired amount.
5. Click on the blue “Refund” button to process the transaction.

That’s it! Your refund has been successfully issued.

Important Notes:

• Your client does not need to present their card again.
• The refund will be processed directly via SumUp.
• Ensure the amount entered is correct before confirming.
• You need enough available balance (pending payouts) to process a refund with Sumup

If you have any other questions, don’t hesitate to reach out to our support team at [email protected] or check the SumUp Support Centre here.