Why Is My SumUp Card Machine Not Working?

If your SumUp card reader isn’t working, try these quick fixes:

Check Your Connection

• Ensure you have a stable Wi-Fi or mobile data connection.
• If using Bluetooth, switch it off and on again.

Power & Battery

• Restart your card reader and phone/tablet.
• Charge your card reader – a low battery can cause issues.

Card Issues

• If a card isn’t working, try another or use contactless.

Service or Account Blocks

• Check SumUp’s status page or social media for any system issues.
• If you’ve taken a high number of payments today, SumUp may have placed a security block – contact support if needed.

If you have any issues, don’t hesitate to reach out to our support team at [email protected] or check the SumUp Support Centre here.