How can I make a complaint?

Last updated: February 28, 2024

We encourage you to raise any concerns with the salon directly. Most grievances can be sorted out on the day and resolutions found. 

If for any reason you cannot solve the problem directly with the salon, we are here to help. You can drop us an email and one of our friendly customer service team will be in touch. 

How can we help?

Once you have provided details of the complaint (how to below), we will asses the complaint internally before contacting the salon directly on your behalf. 

If you have requested a refund, we will let the salon know, however, as per the booking conditions, refunds and their approval are at the discretion of the salon. You can find the booking conditions here.

If you would still like to proceed with your complaint, It is important to give us as much detail as possible about your complaint, we’ll need the following details:

  • Order reference
  • Charge
  • We may also ask for proof (eg. a card statement)
  • Reason for complaint

Send us these details, quoting “Complaint” in the subject line, to [email protected] we endeavour to respond to all enquiries within 48 hours.

We will keep you up to date with the progress of your complaint via email.

Please note, we cannot authorise a refund on the salons behalf. Nor can we override their decision. Salons are run by good people, and do authorise the refunds when it is the right thing to do.