What happens if a salon cancels my appointment?

Last updated: February 28, 2024

In order to reduce salon cancellations we ask all of our salons to contact you in advance in case a reschedule can be achieved instead. If the salon absolutely has to cancel your appointment, a full refund will be offered.

We understand that communication is extremely important. If a salon cancels without trying to contact you first, please let us know so we can investigate the situation and help to avoid this for future appointments.

Please get in touch with our friendly customer service team. 

We’ll need the following details:

  • Order reference
  • Charge
  • We may also ask for proof (eg. a card statement)

Send us these details, quoting “Cancellation Query” in the subject line, to [email protected] we endeavour to respond to all enquiries within 48 hours.