How can I get in touch with a salon directly?

Last updated: February 28, 2024

If you would like to talk directly with a salon, there are a couple of options;

Via in-app messaging

We understand having an actual human to talk to can be easier than asking a bot. If you have booked with a salon, you can use the in-app messaging service to enable secure messaging directly on the app. Here’s how to find it;

  • Open the app
  • Look for “Messages” in the bottom navigation bar
  • Here you will find a chat which was automatically opened when you booked your service/s
  • You can message the salon here. They will receive a notification once the message has been sent.


It’s easy to contact one of the salons directly, details can be found on their profile in the app. Follow the steps below;

  • Open the app
  • Search for the salon you want to contact
  • Click through to their profile
  • At the top of their profile look for the icon called “About
  • From here you can use the “tap to call function” on their profile or email them directly by clicking on the envelope icon.

Please remember, our independent salons are often individuals who may not have time to respond instantly to your query.