How do I cancel my booking?

Life happens. If you can’t make your booking, you can cancel it in the app in under a minute.

• Open the app
• Your upcoming booking should be on the home screen. If it isn’t, tap “Bookings” in the navigation bar at the bottom.
• Tap the grey arrow on the booking you want to change
• Tap “Manage Booking”. You’ll be asked whether you want to choose a new time or cancel.
• Tap “Cancel my booking”
• Tell us why you’re cancelling
• That’s it. We’ll let the salon know, and if your cancellation falls within our policy your refund goes back to your original payment method automatically.

Many of the salons on Tuft are independent businesses, so a no-show or a last-minute cancellation costs them more than a gap in the diary. Deposits soften that. Cancel more than 48 hours before your booking and your deposit comes back to you. Cancel with less than 48 hours to go and the salon can keep it.

If you can still make a different day, rescheduling is usually easier for everyone.

Cancelled and no refund yet? We can help you work out why.