How do I cancel my booking?

We understand that life happens, and if you really cannot make the booking that you booked, we have made it easy to cancel via the app.

• Open the app
• Your upcoming booking should be on the homescreen, but if it isn’t you can easily locate this by looking for “Bookings” at the bottom – of your screen – navigation bar.
• Click “Manage my booking” on the booking you would like to change.
• Click “Cancel my booking”
• Enter your reason for cancellation
• Click “I have read and understood the cancellation policy”
• Click “Cancel my booking”
• Done, your booking has been cancelled! We will notify the salon of your cancellation. Your refund will be automatically issued – if the cancellation is within the terms of our cancellation policy – to your original payment method.

Please remember, many of the salons featured on Tuft are independent businesses, so failing to attend an booking, or cancelling last-minute affects more than just their schedule. Deposits reduce the impact on business owners which would usually be financially impacted through cancellations/no-shows. Your deposit is refundable if you cancel within 48 hours of your upcoming booking.

Alternatively, you can reschedule your booking.

If you’ve cancelled and didn’t receive a refund, we can help you find out why.