A client did not arrive for their appointment – what do I do?

Last updated: February 10, 2024

Tuft sends the client booking reminders via SMS messages or App push notifications 48 hours (unless you change it), 24 hours before their appointment and on the day of their appointment. At all points, they are asked if they aren’t going to make it, and instructed to reschedule or cancel their appointment if they know they cannot make it.

We would suggest calling the client to ask if they are running late. If you hear nothing from them you should offer the appointment to someone from your waiting list.