A client did not arrive for their booking – what do I do?

Tuft sends the client booking reminders via SMS messages or App push notifications 48 hours (unless you change it), 24 hours before their booking and on the day of their booking. At all points, they are asked if they aren’t going to make it, and instructed to reschedule or cancel their booking if they know they cannot make it.

We would suggest calling the client to ask if they are running late. If you hear nothing from them you should offer the slot to someone from your waiting list.