How do I cancel a booking?
Published on: January 2, 2024
We understand that life happens, and cancellations may be necessary from time to time. If you can, rescheduling is always a better idea. If cancellation is your only option, please make sure you have informed the client first, then you can use the Tuft software to cancel and generate a refund.
How to cancel an appointment in the Tuft pet management software:
- Navigate to your calendar
- Find the appointment you would like to cancel and open it by clicking onto it
- You’ll see a drop down symbol in the right hand side of the box, click this and select Cancel
- A dialogue box will appear and ask you to confirm the cancellation, click Yes.
From here two things will happen:
- The client of the cancelled booking will receive an automated notification from Tuft, informing them that you have cancelled the appointment. Within this email it explains that you have requested a refund on their behalf.
- Simultaneously, Tuft Admin will receive an automated refund request from you which one of our team will process within 24 hours.