How do I cancel a booking?

We understand that life happens, and cancellations may be necessary from time to time. If you can, rescheduling is always a better idea. If cancellation is your only option, please make sure you have informed the client first, then you can use the Tuft software to cancel and generate a refund.

How to cancel a booking in the Tuft pet management software:

• Navigate to your calendar.
• Find the booking you would like to cancel and open it by clicking onto it.
• Tap the three dots on the bottom right-hand side and select the “Reject” option.
• A dialogue box will appear and ask you to add the reason.

From here two things will happen:

1. The client of the cancelled booking will receive an automated notification from Tuft, informing them that you have cancelled the booking. Within this email it explains that you have requested a refund on their behalf.
2. Simultaneously, Tuft Admin will receive an automated refund request from you which one of our team will process within 24 hours.