What if a client calls to reschedule a booking?

If your client calls to reschedule a booking, please ask them to amend the appointment from within the app. They will need to:

• Make sure they are on the Home page of their app
• Navigate to “Bookings” – seen at the bottom of their app
• Click the booking they wish to reschedule
• Click “Manage”
• From here they will be able to choose a new time and date as per your calendar.

What if I want to reschedule the appointment for them?

You can do this from your calendar. You can change the status to ‘Cancel/Reschedule’ and then ‘Offer new Booking’. Meaning you could offer the client an alternative date/time.