Can I change a client’s booking?

Indeed you can! This is made easier if your client has the Tuft App. However, it is still doable if they don’t.

1. Navigate to your calendar and click the booking card you wish to change.
2. All booking cards have a dropdown status box, click this and select “Cancel/Reschedule”.

Example below:

3. When the pop up appears, click “Offer new Booking”, as highlighted below:

4. From here, your client will receive the following notification

a) If they have the app:

When this notification is clicked they will be asked to confirm/reject/choose a different date. To avoid rejection, it’s always best to call the client first to agree to an alternative booking.

Your calendar will show the booking status as “Rescheduled” until confirmation is completed.

b) if they don’t have the app, your client will instead receive an SMS text message with the new booking details. This will automatically show a “confirmed” booking status in your calendar.